# Standards - SOC Escalation Matrix

## NIST SP 800-61 Rev 2 Incident Handling
- Defines incident categories and severity levels
- Recommends functional impact, information impact, and recoverability as factors
- Guides escalation based on incident classification

## ITIL Incident Management
- P1-P4 priority classification framework
- Impact x Urgency = Priority matrix
- SLA management for each priority level

## SOC-CMM (SOC Capability Maturity Model)
- Level 1: Ad-hoc escalation, no formal process
- Level 2: Defined escalation paths, documented SLAs
- Level 3: Automated escalation with SOAR integration
- Level 4: Context-driven escalation with risk scoring
- Level 5: AI-assisted prioritization and auto-escalation

## Response Time Standards

| Priority | Industry Standard | Best Practice |
|---|---|---|
| P1 | 15 min response, 4h resolution | 5 min response, 2h containment |
| P2 | 30 min response, 8h resolution | 15 min response, 4h containment |
| P3 | 4h response, 24h resolution | 2h response, 12h resolution |
| P4 | 8h response, 72h resolution | 4h response, 48h resolution |
