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skills/building-soc-escalation-matrix/references/workflows.md
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# Workflows - SOC Escalation Matrix
## Escalation Flow
```
Alert Generated
|
v
Tier 1 Triage (15 min)
|
+-- P4/P3: Handle to resolution
|
+-- P2: Escalate to Tier 2
| |
| +-- Resolved: Close
| +-- Unresolved (4h): Escalate to Tier 3
|
+-- P1: Immediate escalation
|
v
Tier 3 + Management Notified
|
v
War Room / Bridge Activated
|
v
Containment within SLA
|
v
Resolution + Post-Incident Review
```
## Notification Matrix
| Priority | Tier 1 | Tier 2 | Tier 3 | SOC Mgr | CISO | Legal |
|---|---|---|---|---|---|---|
| P1 | Aware | Aware | Lead | Notified | Notified | Standby |
| P2 | Aware | Lead | Consulted | Informed | - | - |
| P3 | Lead | Consulted | - | - | - | - |
| P4 | Lead | - | - | - | - | - |