Initial commit - 611 cybersecurity skills across all subdomains

skills/conducting-post-incident-lessons-learned/references/workflows.md

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+# Post-Incident Lessons Learned - Detailed Workflow
+
+## Pre-Meeting Preparation (1-3 days before)
+1. Compile complete incident timeline from all sources
+2. Gather all communication logs (email, chat, phone)
+3. Export incident metrics from ticketing system
+4. Collect detection data from SIEM/EDR
+5. Identify all participants and send calendar invites
+
+## Meeting Facilitation Guide
+
+### Ground Rules
+1. Blameless discussion - focus on processes and systems
+2. Everyone's perspective is valued equally
+3. Objective review of facts, not opinions
+4. All observations documented in real-time
+5. Action items must have owners and deadlines
+
+### Discussion Framework
+1. What was the incident? (5 min) - Brief factual summary
+2. Walk the timeline (20 min) - Chronological event review
+3. What went well? (15 min) - Effective actions and decisions
+4. What could improve? (15 min) - Gaps and failures
+5. Root cause deep dive (15 min) - 5 Whys or fishbone diagram
+6. Action items (10 min) - Assigned improvements
+7. Playbook updates (10 min) - Procedural changes
+
+## Key Metrics Framework
+
+| Metric | Formula | Industry Benchmark |
+|--------|---------|-------------------|
+| Dwell Time | Detection - Initial Compromise | Median: 10 days (Mandiant) |
+| MTTD | Triage Complete - First Alert | Target: < 15 min (P1) |
+| MTTC | Containment Complete - Detection | Target: < 4 hours |
+| MTTR | Recovery Complete - Eradication | Target: < 48 hours |
+| Total Duration | Closure - Detection | Target: < 7 days |
+
+## Action Item Categories
+
+### Process
+- Updated playbooks and runbooks
+- Communication plan updates
+- Escalation criteria changes
+
+### Technology
+- New detection rules
+- Tool improvements
+- Monitoring expansion
+- Automation opportunities
+
+### People
+- Training needs
+- Staffing gaps
+- Cross-training requirements
+
+## Follow-Up Schedule
+- 1 week: Action items tracked in project system
+- 1 month: First progress review
+- 3 months: Validate improvements with tabletop
+- 6 months: Re-evaluate metrics