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Initial commit - 611 cybersecurity skills across all subdomains
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# Standards and References - Vulnerability Remediation SLA
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## Regulatory SLA Requirements
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- **PCI DSS v4.0 Req 6.3.3**: Address vulnerabilities by risk ranking (critical/high within 30 days)
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- **CISA BOD 22-01**: Federal agencies must remediate KEV within specified timeframes
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- **NIST SP 800-40 Rev 4**: Enterprise Patch Management Planning
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- **SOX**: Timely remediation of IT control deficiencies
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- **HIPAA**: Reasonable and appropriate security measures including patching
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## Industry Benchmarks
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| Severity | CISA BOD 22-01 | PCI DSS | CIS Benchmark | Best Practice |
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|----------|---------------|---------|---------------|---------------|
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| Critical | 14 days (KEV) | 30 days | 48 hours | 24-48 hours |
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| High | N/A | 30 days | 7 days | 7-14 days |
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| Medium | N/A | 90 days | 30 days | 30 days |
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| Low | N/A | Next cycle | 90 days | 90 days |
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## KPI Benchmarks (Industry Average)
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| Metric | Average | Top Quartile | Best in Class |
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|--------|---------|--------------|---------------|
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| SLA Compliance | 65% | 85% | >95% |
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| MTTR (Critical) | 15 days | 5 days | <2 days |
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| MTTR (High) | 30 days | 14 days | <7 days |
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| Vuln Backlog | 25% | 10% | <5% |
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# Workflows - Vulnerability Remediation SLA
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## Workflow 1: SLA Assignment and Tracking
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```
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Vulnerability Discovered
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│
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├──> Determine Severity (CVSS + EPSS + KEV)
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├──> Determine Asset Tier (CMDB lookup)
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├──> Calculate SLA Deadline
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│
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├──> Create Remediation Ticket (Auto)
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│ ├──> Assign to responsible team
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│ ├──> Set SLA deadline
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│ └──> Include remediation instructions
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│
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├──> Monitor Progress
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│ ├──> 50% elapsed: Status check
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│ ├──> 75% elapsed: Warning notification
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│ └──> 100% elapsed: Breach escalation
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│
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└──> Verify Remediation
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├──> Re-scan target
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├──> Confirm vulnerability resolved
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└──> Close ticket
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```
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## Workflow 2: SLA Breach Escalation
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```
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SLA Breached (100% elapsed)
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│
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├──> Day 0: Auto-notify asset owner + manager
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├──> Day 7: Escalate to department head
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├──> Day 14: Escalate to CISO
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├──> Day 30: Require formal risk acceptance
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└──> Day 90: Report to executive committee
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```
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## Workflow 3: Exception Management
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```
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Exception Request Submitted
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│
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├──> Validate justification
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├──> Verify compensating controls
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├──> Risk assessment review
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│
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├──> Approved → Set new deadline, document in system
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└──> Denied → Original SLA enforced, escalate
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```
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