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Standards & References: Building Phishing Reporting Button Workflow

MITRE ATT&CK References

  • T1566.001: Phishing: Spearphishing Attachment
  • T1566.002: Phishing: Spearphishing Link
  • T1204: User Execution
  • D3-RERE: User Reporting (MITRE D3FEND)

Industry Standards

  • NIST SP 800-61 Rev.2: Computer Security Incident Handling Guide
  • CIS Controls v8 Control 14: Security Awareness and Skills Training
  • ISO 27001 A.6.3: Information Security Awareness, Education and Training

Reporting Platform Comparison

Platform Type Integration Auto-Triage
Microsoft Report Button Built-in M365 native Via Sentinel/API
Cofense Reporter + Triage Third-party M365, Google Yes (Cofense Triage)
KnowBe4 PAB Third-party M365, Google Yes (KMSAT)
Proofpoint CLEAR Third-party M365, Google Yes (built-in)
Hoxhunt Third-party M365, Google Yes (AI-powered)

Key Metrics

  • Report Rate: Percentage of phishing simulations reported (target: >70%)
  • Mean Time to Triage: Time from report to classification (target: <10 min)
  • False Positive Rate: Legitimate emails reported as phishing
  • Threat Catch Rate: Real threats first detected by user reports
  • Reporter Accuracy: Percentage of reports that are actual threats