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mukul975
105 lines
2.3 KiB
Markdown
105 lines
2.3 KiB
Markdown
# Malware Incident Communication Workflows
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## Workflow 1: Initial Notification Chain
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```
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START: Malware Incident Confirmed
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v
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[Classify Severity]
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|-- P1: Critical (ransomware, wiper, widespread)
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|-- P2: High (targeted, data exfiltration)
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|-- P3: Medium (contained infection)
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|-- P4: Low (single endpoint, quickly resolved)
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v
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[Send Initial Notification]
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|-- Use appropriate template for severity
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|-- Send via secure out-of-band channel for P1/P2
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|-- Include: What happened, current impact, actions taken
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v
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[Establish Communication Cadence]
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|-- P1: Every 2 hours or on significant changes
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|-- P2: Every 4 hours
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|-- P3: Every 8 hours
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|-- P4: Daily summary
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v
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[Track Notifications Sent]
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|-- Log all communications
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|-- Record recipients and timestamps
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|-- Document approval chain
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v
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END: Communication Cadence Established
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```
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## Workflow 2: Regulatory Notification Decision
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```
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START: Incident Scope Determined
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v
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[Personal Data Involved?]
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|-- No --> Document decision, continue monitoring
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|-- Yes --> Assess regulatory requirements
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v
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[Determine Applicable Regulations]
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|-- GDPR: EU resident data?
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|-- HIPAA: Protected health information?
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|-- PCI DSS: Payment card data?
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|-- State laws: US state breach notification?
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|-- SEC: Material to publicly traded company?
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v
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[Prepare Regulatory Notification]
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|-- Legal review of notification content
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|-- Determine notification timeline
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|-- Identify regulatory contact points
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v
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[Submit Notification]
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|-- Send within required timeframe
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|-- Document submission confirmation
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|-- Track response from regulators
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v
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END: Regulatory Obligations Met
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```
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## Workflow 3: Customer Communication
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```
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START: Customer Notification Required
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v
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[Draft Customer Notification]
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|-- Use customer notification template
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|-- Include: What, when, impact, actions, resources
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|-- Avoid technical jargon
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v
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[Legal and PR Review]
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|-- Legal counsel approval
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|-- PR/Communications review
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|-- Executive sign-off
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v
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[Prepare Support Resources]
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|-- Set up dedicated hotline
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|-- Create FAQ page
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|-- Brief customer support team
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|-- Prepare credit monitoring (if applicable)
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v
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[Send Notification]
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|-- Email to affected customers
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|-- Website notice
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|-- Media statement (if needed)
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v
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END: Customer Notification Complete
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```
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