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mukul975
41 lines
901 B
Markdown
41 lines
901 B
Markdown
# Workflows - SOC Escalation Matrix
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## Escalation Flow
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```
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Alert Generated
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v
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Tier 1 Triage (15 min)
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+-- P4/P3: Handle to resolution
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+-- P2: Escalate to Tier 2
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| +-- Resolved: Close
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| +-- Unresolved (4h): Escalate to Tier 3
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+-- P1: Immediate escalation
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Tier 3 + Management Notified
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War Room / Bridge Activated
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Containment within SLA
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Resolution + Post-Incident Review
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```
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## Notification Matrix
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| Priority | Tier 1 | Tier 2 | Tier 3 | SOC Mgr | CISO | Legal |
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|---|---|---|---|---|---|---|
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| P1 | Aware | Aware | Lead | Notified | Notified | Standby |
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| P2 | Aware | Lead | Consulted | Informed | - | - |
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| P3 | Lead | Consulted | - | - | - | - |
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| P4 | Lead | - | - | - | - | - |
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