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mukul975
36 lines
1.8 KiB
Markdown
36 lines
1.8 KiB
Markdown
# Workflows - Vulnerability Aging and SLA Tracking
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## Workflow 1: SLA Lifecycle
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```
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┌──────────────────┐ ┌──────────────────┐ ┌──────────────────┐
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│ Vulnerability │────>│ Assign Severity │────>│ Calculate SLA │
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│ Discovered │ │ + Asset Context │ │ Deadline │
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└──────────────────┘ └──────────────────┘ └──────────────────┘
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│ │
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v v
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┌──────────────────┐ ┌──────────────────┐ ┌──────────────────┐
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│ Create Ticket │────>│ Monitor Aging │────>│ Trigger │
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│ (ITSM) │ │ (Daily) │ │ Escalations │
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└──────────────────┘ └──────────────────┘ └──────────────────┘
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```
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## Workflow 2: Escalation Ladder
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```
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SLA % Elapsed:
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50% ──> Email reminder to asset owner
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75% ──> Escalation to owner's manager
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100% ──> CISO notification, marked overdue
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120% ──> VP/CTO escalation, exception required
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```
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## Workflow 3: Monthly Reporting Cycle
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```
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Week 1: Collect scan data and aging metrics
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Week 2: Generate KPI dashboard
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Week 3: Present to security committee
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Week 4: Action items assigned, SLA adjustments if needed
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```
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